Treating Customers Fairly Policy

What is Treating Customers Fairly (TCF):

All firms should pay due regard to the interests of its customers and treat them fairly. At Peninsula, this is at the heart of what we do, because it is the right thing to do. Peninsula is fully committed to TCF and the demonstration of this during the course of our day-to-day activities.

Implementing TCF

Peninsula firmly believes that its principles, business procedures and ethics fulfil the requirements of TCF. We provide clients with clear information about the products and services we offer, including fees and charges, allowing them to make an informed decision as to the services that best suit their individual needs. We encourage clients to ask if there’s something they don’t understand and give them access to a formal complaints procedure should they become unhappy with our service.

Compliance

Peninsula has a compliance team who are independent from operational functions and continually monitor and assess TCF and all other areas of compliance. Our compliance team is continually evolving further demonstrating Peninsula’s commitment to TCF.

Management Information

Management information is provided monthly to the Board covering retention rates, sales compliance and other trends and themes. Protection Service claims data is also provided monthly to the Board and our insurer.

Ownership and Governance

The Board of Directors has ownership and governance of this policy and reviews it annually.

Next review date: 29th November 2022