Complaints Procedure

Peninsula is committed to providing an efficient and reliable service for its clients. In order to achieve this, Peninsula keeps up-to-date with technology and employs dedicated, well-trained staff.

On the rare occasions that any part of our service does not meet your expectations, we have implemented a procedure designed to minimise the inconvenience to our clients and to resolve any complaint in a speedy and satisfactory manner.

It is the policy of Peninsula that all complaints are taken seriously and are dealt with in a uniform way. As a Peninsula client, you will receive acknowledgment from the recipient of the complaint within 2 working days.

A proposed resolution to the complaint will be issued to our clients within 10 working days (or 20 working days if it’s a particularly complex or technical response). If for any reason, there is an unavoidable delay in issuing a response to the complaint, you will be informed, and a new deadline issued/agreed.

All complaints will be dealt with by our Client Experience Team and a Client Experience Account Manager will be allocated on receipt of your complaint. All clients can contact their designated Account Manager if they have any questions or queries, or if they wish to enquire about the progress of a complaint.

The Client Experience Team are available by telephone on 01 850 6060 during office hours between 9:00am to 5:30pm.

Should any client be dissatisfied with the handling of a complaint at any time, they should inform their designated person initially who will then escalate the matter appropriately where necessary.

If you remain dissatisfied, having followed all the stages of the above, please write to:

Client Experience Manager
Peninsula Business Services Ireland Limited
Block W Eastpoint Business Park
Alfie Byrne Road
East Wall
Dublin
D03 Y565