Junior Software Support Analyst

Job Purpose

·         Learn to support complex and bespoke web and windows based applications.

·         To provide software support to our internal and external users & ensure the stability of our services.

·         Thrives in a supportive and friendly working environment working with the development team.

·         Self-motivated with a strong work ethic that can work with limited supervision and guidance.

·         Demonstrates a highly committed attitude and works towards common goals with others.

Job Overview

This role offers a great opportunity for a Support Analyst to participate with other members of the Software Development team to support users within Peninsula Group. You’ll be imbedded within the team and trained to support all the applications within the Development team’s estate.

Day-to-Day Responsibilities

·         Handling and solving tickets raised by the business within agreed SLA’s. Updating our service desk system with progress of user tickets.

·         Participate proactively in daily stand-up meetings, informing the development team of potential problems

·         Collaborative working with Service Desk, Developers, QA’s, and Business Analysts, maintaining the security, integrity and confidentiality of data and information

·         Debugging problems, querying data tables, application log and event logs.

What you Bring to the Team

·         Keen interest in software applications.

·         Problem solving skills and attention to details.

·         Eagerness to help users and provide a professional service.

·         Once training is complete. The ability to be on call for at least one week each month for out of hours support.

Useful, but not essentials skills for the position

·         Understanding of SQL data and relational database tables with the ability to write TSQL queries.

·         Understanding Windows Operating Systems, Active Directory, IIS Configuration of web sites, application pools and web logs

·         .Net application configuration and application insights.

·         Any experience supporting multiple systems in a busy commercial environment.

·         Any knowledge of Azure Dev ops and Azure hosting environments would also be useful.

Why Join our Team?

This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people. We’re a family-run business, who are incredibly ambitious and constantly expanding and I can promise you’ll enjoy every single day.